Refund Policy

Last updated: 2026-05-14.

Default: pro-rata refunds within 14 days

If you're an EU consumer, you have a 14-day cooling-off period from the date your first subscription starts. If you cancel within that period and you have not significantly used the workspace, we refund 100%.

After day 14:

• Monthly subscriptions cancel at period end. You keep access until the period you've already paid for runs out. We do not pro-rate refunds for partial months.
• If we're at fault, we refund. If a workspace stays unreachable for more than 24 consecutive hours because of an issue on our side (hardware, network, software bug), and you tell us during the affected period, we credit your next invoice for the affected days (up to the value of your current month).

What doesn't qualify for refund

• Downtime caused by your code (an agent loop that crashes the workspace, hits the egress firewall, OOM-kills itself, etc.).
• Downtime caused by third-party services your agent depends on (an upstream API outage, your model provider going down).
• Suspensions under section 4 of our terms.

How to request a refund

Email us from the address on your account. Include:

• The subscription ID (visible in Settings → Billing).
• The dates of the outage or issue.
• A short description of what happened.

We respond within 3 business days.

Chargebacks

We strongly prefer that you email us before filing a chargeback. A chargeback that we successfully dispute typically results in your account being terminated under section 9 of our terms.